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Legal terms for your rajapool account

rajapool sets out how Legal access, account checks and payment records work before you enter the lobby.

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rajapool Legal terms for your rajapool account
CONTACT ROUTES

Get help with Legal account questions

A clear contact route matters when a Legal question affects your account access or payment record.

Policy question Use our account support route when you need clarification about Legal wording, an access condition or a requested account step. Include the page name and your registered phone number so we can connect the question to the correct record.
Wallet record For DANA, OVO, GoPay or QRIS status questions, send the payment reference and approximate time. We can check the account-side record and explain the next step without requesting your wallet PIN or password.
Account access If phone verification or a policy acknowledgement stops account access, tell us which step you reached and which device you used. We will point you to the relevant account path where local law permits.
DATA PRACTICE

How we handle Legal records

Legal handling is tied to practical account events rather than broad claims. We use account details to apply access conditions, phone verification to connect activity with the correct account, and payment references…

Account details

We use the details attached to your account to apply the stated Legal conditions and communicate about an access question. Keep your phone number and contact address accurate so a policy message reaches the right account holder.

Phone checks

Phone verification connects the account path to the number you provide before account access. If that number changes, contact support before creating another account so the record can be handled consistently.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us trace a transaction question. Send the reference and time only; never send a wallet PIN, password or one-time security code.

Cookies

Cookies may keep your session open, remember a selected setting or help us understand whether a policy page loaded correctly. You can manage browser cookie controls, although some account steps may need an active session.

Account security

Use a private device session, protect your password and sign out when a shared phone or computer is involved. We will not ask for your complete login secret when handling a Legal request.

Corrections

To request a change, access copy or correction to an account record, contact support with your registered phone number and the specific detail in question. We may ask for account checks before making a change.

Answers before you open an account

These Legal answers cover the searches we hear most often from Indonesian account holders. They explain the access wording, account checks, payment records, cookies and contact path in plain terms. Read them with the policy text shown on the account page, because a particular decision can depend on your location, account details and the payment route selected.

Legal access describes the terms and location conditions that apply before you use an account. Access depends on local law, so the account path may differ by location. We also ask you to complete the stated phone verification and account steps before access is provided.

Access is available only where local law permits. If the account path asks for a location or phone check, complete it accurately rather than using another person’s details. We may restrict access when the required Legal condition cannot be confirmed.

Phone verification helps connect the account to the number supplied during registration and reduces confusion when an access or payment record needs checking. If your number is no longer current, contact support before making another account so we can explain the correct step.

When you use DANA or QRIS, the payment reference can help us match the transaction with your account-side record. We do not need your wallet PIN or password for that check. Keep the reference and time available if a policy or payment question arises.

Yes, the policy wording also applies when you use bank transfer or a virtual account through an available BCA, BRI, Mandiri or BNI route. Use your own payment details and keep the transfer reference, because support may need it to identify the account record.

Contact our account support route with your registered phone number, the exact record you want corrected and the reason for the request. We may ask for an account check before changing data, and we will explain if local-law requirements prevent the requested change.

Cookies can support an active session, remember a setting and show whether a policy page loaded correctly. You can adjust cookie controls in your browser. If you block required cookies, an account step may not continue until the session can be maintained.

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